Reslocate Terms and Conditions

General Terms and Conditions (GTC) for the use of Reslocate portal

1) General

  1. Reslocate (Pty)Ltd, 8 Incubation Drive Riverside View Ext 15,Fourways 2021 Johannesburg (hereafter referred to as “Reslocate”) provides a technical interface that enables Commercial and Private providers of Student Accommodation (hereafter referred to as “Landlords”), to place offers of Student Accommodation in a database that can be linked with Reslocate website/App. Users seeking Student Accommodation (hereafter referred to as “Studenbts”) shall be granted access to this database and/or the Reslocate APP. available on Google Play and Apple App Store.
  2. These terms and conditions regulate the use of the database via the aforementioned Reslocate website and include access from mobile websites and any application (“App”) developed by Reslocate as well as any portals or applications for mobile devices provided by third parties. These terms and conditions apply exclusively; Reslocate rejects the application of any alternative terms and conditions imposed by the User.
  3. The usage of all websites/APP operated by Reslocate and the provided data bases („Our Website/APP“) is only permitted for private use. A commercial usage of Our Website/APP is explicitly prohibited. Our Website/APP is not to be used for false, fraudulent or speculative reservations, neither for reservations to cover future demand. By using Our Website/APP you confirm to abstain from the following actions and measures without previous written consent by Reslocate:
    • To access our website by using a manual or automated process that exceeds the purpose of personal use or the inclusion of Reslocate into a search index. The use of automated systems or a software to extract data from Our Website/APP (so called „screen scraping“), is prohibited for non-commercial and commercial purposes.
    • To infringe on existing restrictions in robot-exclusion-headers on Our Website/APP or to circumvent measures that restrict or prevent the access to Our Website/APP.
    • To use a device, software or program that affects or tries to affect the regular functionality of Our Website/APP, or to carry out an act that inappropriately strains our servers, computer or network.
    Reslocate reserves the right to end, suspend or limit the access to all or specific components of Our Website/APP at our own discretion without previous announcement and under exclusion of any liability.

2) Relocate services for users

  1. Reslocate is South Africa’s number one Student Accommodation interactive Platforms that connects Property owners with Prospective students. At Reslocate our aim is to give students and property owners a simple platform that that ensures that ensures peace of mind by making the process of finding accommodation and tenants safe and effortless.
  2. We understand the student journey and how hard it can be to balance registration, classes and finding the right accommodation as well as the challenges property owners face in terms of finding properties.
  3. Users may use the Reslocate App/Website free of charge.
  4. Reslocate advises that offers posted by Landlords may be subject to a commission in the event of a successful booking contract. The manner in which this contract between the Landlord and the Student is formed and any content within such contract must be consistent with the law and with any agreement between the two parties concerned.
  5. Reslocate may permit its services to be provided by third parties.

3) Reslocate is not liable for offers or subsequent booking contracts

  1. Reslocate is solely the technical services provider, only enabling a search for suitable Pozis/Student Accommodations. Relocate will not publish their own offers on the aforementioned websites, nor does Reslocate assume any liability for any offers made. The Landlord carries sole responsibility for all and any offers posted on the aforementioned websites/APP and any other websites linked to by Reslocate, along with any related declarations of intent. Reslocate does not assume any liability for the accuracy or currency of the information posted by the Landlord, particularly where this information is stored on a mobile device.
  2. Any contracts or bookings of Student Accommodation exist solely between the Landlord and the Student. Reslocate is exempt from any contractual regulation, agreement or claim existing between the Landlord and the Student. Bookings shall be governed exclusively by the General Terms and Conditions of Reslocate particularly with regard to cancellation and withdrawal. Reslocate remains the sole point of contact for booking and payment of first month rental and deposit.

4) Booking Process and Fees due to Reslocate

Student makes a booking on the platform by choosing a suitable Pozi/Accomodation and paying 1st month rental and deposit
Reslocate deduct 2% (two percent) of the total lease amount as a Service Fees
Reslocate secures the booking with the Landlord.
48 hours pending period kicks in to check Affordability and Credit Scores of the paying Parent.
The Student receives a Message that the Application is Approved.
Landlord blocks the Property on the App and is shown as booked.
Should the booking be cancelled within 14 days of the booking acceptance, Reslocate will refund the deducted fee back to the Landlord.
The prices indicated in the offer(s) shall be determined by the Landlord and communicated to Reslocate at least once monthly.
Offer price is understood to be to the final price for the Rental Accommodation, however responsibility for ensuring that prices are appropriate and accurate rests with the Landlord.

5) Liability

  1. Reslocate is not liable for the accuracy, quality, completeness, reliability or credibility of Landlords created content and/or offers. In particular, Reslocate does not provide any recommendation or further information regarding the choice of Landlord and/or offer.
  2. Reslocate is not liable for any technical disruption where the cause lies outside of Reslocate’s field of responsibility, or caused by force majeure.
  3. Reslocate does not guarantee uninterrupted access to data. Reslocate retains the right to conduct technical maintenance as required for as long as necessary.
  4. Reslocate is only liable for damages, regardless of legal basis, caused by deliberate intent and gross negligence. There is no liability for simple negligence except in cases of injury to life, body or health and for claims arising under the Product Liability Act.
  5. Limitations to Reslocate’s liability also apply to the personal liability of all employees, representatives and agents.

6) User accounts

  1. For some services offered on the aforementioned Reslocate websites/APP, a so-called user account is required. Please follow the respective instructions of Reslocate in the course of the registration.
  2. A user account can be set up with the personal e-mail address). A user account is also created when you use your email address to register for other Reslocate features via email and confirm your email address in the process.
  3. The user account can be accessed from any device. The user is given a personal login link via email for the registration to login.
  4. Reslocate reserves the right to temporarily block user accounts, to irrevocably delete them, or to take other necessary measures if the user violates applicable laws, these terms of use or other applicable terms of contract.

7) Privacy

  1. Reslocate gives the highest priority to protecting User information. For further information please refer to the Reslocate Privacy Policy.
  2. Personal information is only provided, processed and utilised with the consent of the User or where the collection, processing or use of such data is permitted by law.

8) Changes to GTC

  1. Reslocate retains the right to make changes to the GTC with appropriate notice of at least six weeks. In the case of any changes, Reslocate shall announce the changes on the website, and nominate the date at which the changes are to enter into effect.
  2. Where the User does not reject these changes within six weeks from the announcement date, the amended GTC shall be deemed accepted by the User. Users shall be reminded of this in the Changes to Conditions announcement.

9) Final conditions

This agreement shall constitute the entire agreement between parties and any prior understanding or representation of any kind preceding the date of this agreement shall not be binding upon either party except to the extent incorporated in this Agreement.

This agreement shall be deemed to have been executed and delivered within the province of Johannesburg, Gauteng, South Africa, and the rights and obligations of the parties shall be construed and enforced in accordance with, and governed by the laws of South Africa.

Should one of these General Terms and Conditions become invalid in whole or in part, or unworkable under law, this does not effect the validity of the remainder of the contract.

Reslocate does not participate in, or is obliged to participate in, an online dispute resolution before a consumer dispute resolution institution.

Privacy Policy Regarding the Use of Data on Reslocate

Data privacy is a matter of trust, and your trust matters to Reslocate It is therefore important to us that your personal data is protected and that its collection, processing and use in relation to Reslocate's services in our app and on our website complies with the law. In this Policy, we want to tell you about how we collect and use data, in order to give you an overview of how your personal data will be used.

  1. Overview

    The following Privacy Policy contains information about the way and extent to which Reslocate uses Privacy regarding data. Personal data is information that can be directly or indirectly attributed to or associated with you personally, such as your name or your email address.
  2. Name and contact details of the controller responsible for processing and the company's Data Protection Officer

    This Privacy Policy applies to the data processing performed by Reslocate (Pty)Ltd, 8 Incubation Drive Riverside View Ext 15,Fourways 2021 Johannesburg (the "controller", hereinafter "Reslocate"), to be contacted at, and for the following website or application:

    The company Data Protection Officer of Reslocate can be reached at

  3. The purposes for which data is processed, the legal basis and legitimate interests pursued by Reslocate or a third party, as well as categories of recipients

    1. 3.1 Accessing our website/application

      When you access our website/application, the browser used on your device automatically sends information to the server of our website/application and temporarily stores it in what is known as a log file. We have no control over this. The following information will also be collected without any action on your part and be stored until it is automatically deleted:

      the IP address of the requesting internet-enabled device

      the date and time of access

      the name and URL of the retrieved file

      the website/application from which access took place (the Referrer URL)

      the browser you are using, and potentially the operating system of your internet-enabled computer, as well as the name of your access provider

      the device used (e.g., a desktop computer or a smartphone)

      the language of the browser you are using

      The legal basis for processing your IP address is Article 6 (1) (f) of the General Data Processing Regulation (GDPR). Our legitimate interest is based on the purposes of data collection listed below. We would like to point out that we are unable to draw any direct conclusions regarding your identity from the data that is collected, and that we refrain from doing so.

      We use the IP address of your device and the other data listed above for the following purposes:

      • ensuring that a trouble-free connection is established
      • ensuring the comfortable use of our website/application
      • the evaluation of system security and stability

      The data will be erased as soon as it is no longer required for the purpose of its initial collection. In the case of data collection to enable making the website available, this is the case when the respective session ends. The data is stored in log-files for a period of up to 6 weeks and is then deleted automatically so that it is no longer possible to allocate the user.

      We also use what are known as cookies for our website/application, as well as tracking tools, targeting methods and social media plug-ins. The exact procedures used and how your data are used for this purpose are explained in more detail below.

    2. 3.2 Creating and using a user account; bookings,and Reslocate Money-Back Guarantee

      1. 3.2.1. Creating an account

        When you create a user account with us, we process personal data in the following alternative manner:

        when logging in using your email, your email address

        Likewise, a user account is created when you enter your email address and then make a booking through our website/APP. These services require the setup of a user account for technical reasons, storing email address, name etc.

        Each time you log in, technical information is stored about your device and your browser, as well as information about your searches. This helps us to improve your overall user experience on the website/APP, as well as the overall services.

        The legal basis for this provide us with data based on the contractual relationship between you and us. Our legitimation is also derived from the protection of your identity and the prevention of fraudulent activity.

        We will delete the collected data no later than your termination of our platform’s usage contract.

      2. 3.2.2. Accommodation Bookings and inquiries

        We do not offer Accommodation services ourselves. Rather, we enable you to pre-book student accommodation offered by our partners (Landlords).

        When a booking inquiry is received, we collect the following data solely in order to forward it to our partners:

        ID of responsible person for paying of rent
        Bank Statement
        FICA Documents as may be required
        (optionally) selected extras

        the payment method, whereby payment processing is performed by

        • Ozow
        • Pay fast
        • TymeBank

        , with whom we have concluded a data processing agreement

        With the exception of the email address, name and dates, all of the aforementioned data will be deleted by us after it has been forwarded to the respective partner.

        The collection of the aforementioned data and its transmission to our partners is a pre-contractual step that is required to enter into the contract with your respective partner

    3. 3.3. Data processing for advertising purposes

      3.3.1. Newsletter

      On our website, we offer you the opportunity to sign up for our newsletter. In order to be sure that no errors have occurred when entering your email address, we use what is known as the double opt-in process: after you have entered your email address in the registration field, we send you a confirmation link. Your email will only be added to our mailing list after you click on this confirmation link. You can revoke your consent provided in this manner at any time with effect for the future. To do so, you need only click the unsubscribe link.

      3.3.2. Product recommendations

      We send you emails which contain product recommendations. You will receive these product recommendations regardless of whether you have subscribed to a newsletter. We do so in order to provide you with information about products from our offerings that may interest you based on your recent searches.

      If you do not want to receive product recommendations from us, you can let us know at any time. You can find our contact details under section 2. Naturally, you will also find an unsubscribe link in every email.

      3.3.3. Interest-based advertising

      In order for you to receive information that is likely to be of interest to you, we categorize your user profile. To do so, we use information about your searches to customize the newsletter articles and promotional emails we send you. The goal is to send you advertising that is oriented towards your actual needs and to avoid sending unnecessary advertising.

      The legal basis for the aforementioned processing is in this article. Processing existing customer data this way for advertising purposes is deemed to be a legitimate interest.

      3.3.4 Push notifications

      In our application we offer the possibility to activate push notifications which include short information on relevant topics and news about our services and may be displayed even if you are not using the application. If you allow or activate push notifications, a token will be assigned to your device. The token is an encrypted identifier and is used for the technical implementation of push notifications. Data is collected and transmitted (push ID, IP address, access times, advertising identifier if applicable, location data if applicable). In addition, data about the use of the push notifications (such as opening rate or display duration) is collected and stored for improvement and customization of our services. Reslocate will only receive the relevant data with your consent. You can revoke your consent at any time with effect for the future. You can activate or deactivate push notifications at any time in the settings of your device. Your data will only be stored for the duration of the use of the push notification services.

      3.3.5. Right to object

      You have the right, at any time and at no charge, to object to data processing for the aforementioned purposes, separately for each respective communication channel, and with effect for the future. To do so, you need only send an email to or send a letter to the HomeToGo address mentioned in section 2 above.

      In the event that you object, the relevant contact address will be blocked for further promotional processing. We point out that, in exceptional cases, advertising material may temporarily continue to be sent to you even after your objection has been received. This is due to technical reasons related to the lead time required for advertisements and does not mean that your objection will not be observed by us. Thank you for your understanding.

    4. 3.4. Cookies – general information

      We use cookies on our website on the basis of Article 6 (1) (f) GDPR. Our interest in optimizing our website is deemed to be legitimate within the meaning of the aforementioned provision.

      Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website or use our app. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software. The information stored in the cookie is tied to the specific device used. However, this does not mean that we are immediately aware of your identity. In part, cookies are used to make the use of our service more pleasant for you. For example, we use what are known as session cookies to detect that you have already visited individual pages on our website or that you have already logged in to your user account. These are automatically deleted after you leave our website. In addition, to ensure user-friendliness we also use temporary cookies, which are stored on your device for a specific period of time. If you visit our website again to use our services, it is automatically detected that you have already visited us, as well as what information you entered and the settings you used, so that you do not have to reenter them.

      If you already have an account and are logged in or activate the "Stay logged in" feature, the information stored in cookies will be added to your user account.

      On the other hand, we use cookies to statistically record the use of our website, to optimize our services, and to display information tailored to your specific needs. These cookies enable us to automatically detect that you have previously visited us when you return to our website. These cookies are automatically deleted after a defined period of time. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or to make sure that a message always appears before a new cookie is created. However, disabling cookies completely may mean that you will not be able to use all the features of our website. The storage period of cookies depends on their purpose and therefore varies.

    5. 3.5. Analytical tools

      In order to customize and continuously optimize our websites in line with users’ needs, we deploy tools permit us to analyze the use of our website.

      3.5.1. Google Analytics

      We use Google Analytics, a web analytics service provided by Google. In doing so, pseudonymized usage profiles are created and cookies are used. The information generated by the cookie about your use of this website, e.g.

      browser type/version

      operating system used

      Referrer URL (the previously visited page)

      hostname of the accessing computer (IP address)

      time of server request

      is transmitted to a Google server in the US and stored there. Google complies with the Privacy Policy of the US Privacy Shield and is registered with the U.S. Department of Commerce's US Privacy Shield Program. In addition, we have entered into a data processing agreement for the use of Google Analytics. Under this agreement, Google assures that Google processes data in accordance with the General Data Protection Regulation and ensures the protection of the data subject's rights.

      The information is used to evaluate the use of the website, to compile reports on the activity on the website, and to provide other services related to the use of the website and internet usage for the purposes of market research and to customize the design of these websites in line with the needs of users. This information may also be transferred to third parties if required by law or if third parties are contracted to process this data. Under no circumstances will your IP address be combined with any other data from Google. The IP addresses are anonymized, which means that it is not possible to identify specific individuals (“IP masking”).

      You can prevent the installation of cookies by setting your browser software accordingly. However, disabling cookies completely may mean that you will not be able to use all the features of our website. You may also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing this browser add-on ( As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set which prevents the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. For more information regarding data privacy related to Google Analytics, visit the Google Analytics website:

      3.5.2. Google Tag Manager

      We use the Google Tag Manager. This Google service allows website tags to be managed through an interface. Only tags are implemented, i.e. no cookies are set and no personal data is collected. The Tag Manager triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If deactivation has been done at the domain or cookie level, it will apply to all tracking tags implemented with Google Tag Manager. More information can be found in the Google Tag Manager use policy:

    6. 3.6.1 DoubleClick

      On our website, information used for the optimization of advertisements is collected and evaluated using cookies (see section 3.6.). To do this, we use Google's targeting technologies (DoubleClick). These technologies enable us to provide you with customized, interest-based advertising. The cookies used provide e.g. information regarding which of our products you are interested in. Based on this information, we can also display services on third-party websites that are specifically oriented towards your interests you have shown through your previous user behavior. The collection and evaluation of your user behavior takes place exclusively in pseudonymized manner and does not enable us to identify you. In particular, the information is not combined with personally identifiable information about you.

      The cookie is automatically deleted after 30 days.

      You can also set preferences for the display of interest-based advertising through the Google Ads Settings Manager (

      For more information and the privacy policy regarding advertising and Google, please refer to Google’s Privacy Policy and Terms of Service (

      3.6.2. Google AdWords

      Reslocate uses Google's AdWords service, which uses conversion tracking to measure the effectiveness of individual ads, offers and features. For this, a cookie is set as soon as you click on a Google ad. This cookie does not personally identify you, but rather makes it possible to determine whether you return to the page with the specific offer during the 30-day period in which the cookie is valid.

      Each AdWords advertiser receives a different cookie. As a result, cookies cannot be tracked via the website of AdWords advertisers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. We track the total number of users who have clicked on an ad and were redirected to the website with a conversion-tracking tag.

      You can permanently prevent the storage of the Google conversion cookie by setting your browser software accordingly. Google's privacy policy on conversion tracking can be found here:

      3.6.3. Google Dynamic Remarketing

      We use the features of Google Dynamic Remarketing with the cross-device features of Google AdWords and Google DoubleClick.

      This feature allows us to link the advertising audiences created with Google Dynamic Remarketing to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized for you based on your past usage and browsing behavior on a device (e.g., smartphone) may also be displayed on another device you use (e.g., tablet or PC).

      If you have given the appropriate consent to Google, Google will link your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you use to sign in to your Google Account.

      To support this feature, Google Analytics collects Google-authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

      You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account. To do so, follow this link:

      For more information, as well as the provisions regarding data privacy, please see the Google Privacy Policy at

      3.6.4. Google AdSense

      On our website, we use Google AdSense for displaying advertisements. In this way we can show you advertisements that may be of interest to you. These advertisements can be recognized by the reference "Google Ads". To do this, Google uses web beacons and cookies (see section 3.6.). The information generated by cookies and web beacons about the use of the website (including your IP address) and delivery of advertising formats is transmitted to a Google server in the US and stored there. Google may share this information with third parties.

      We have enabled third-party Google AdSense ads. The data may be transferred to third parties (named at

      You can prevent Google AdSense from installing cookies by disabling interest-based ads on Google via the link

      For more information, as well as the provisions regarding data privacy, please see the Google Privacy Policy at

      3.8.5. Google AdMob

      We use Google AdMob to display ads in the Reslocate app. Google uses the Apple "Advertising Identifier" (hereafter “Apple Ad-ID”) for advertising control in the app. A pseudonymized user profile is created under the Apple Ad-ID so that the user can be matched to different advertising segments on the Apple advertising platform in order to be able to display interest-based advertising.

      The Apple Ad-ID is a pseudonym that prevents personal plain data from being disclosed to Google. The Apple Ad-ID is transmitted to a Google server in the US and stored there.

      You can prevent the use of the Apple Ad-ID by clicking on "No Ad-Tracking" under "Privacy/Advertising" in your system settings. Alternatively, you can also click “Reset Ad ID” to generate a new, randomly chosen Apple Ad ID and thus prevent a profile from being generated.

      3.8.5 Google Maps

      We use Google Maps API for displaying interactive maps directly on our APP and to enable the simplified use of map functionality. Your IP address is transmitted and stored on one of Google’s servers in the US for the usage of Google Maps functionality.

      Please see the Terms of Service for Google Maps here: You can find further information on data privacy in Google’s Privacy Policy here:

      3.8.6 Google Fonts

      On our website we use fonts (“Google Fonts”) provided by Google. For this your browser loads the required font into your browser cache when our website is opened. This is necessary so that the browser can display a visually improved version of our texts. If your browser does not support this feature, a default font will be used by your computer for display. The integration of these fonts is completed by a server call, usually a Google server in the USA. This will communicate to the server that you have visited this website.

      When the page is accessed, cookies are not sent by users to the Google Fonts API. Data transferred in connection with the pageview is sent to resource-specific domains such as or You will not be associated with any information collected or used in connection with the parallel use of authenticated Google services, such as Gmail. You can set your browser so that the fonts from Google servers are not loaded.

  4. Contact form

    We provide you with a contact form which you can use to ask us questions by entering your name and your email address. The use of the contact form is voluntary, and your data is processed in order to fulfill our contractual service obligations.

  5. Your rights
    1. 5.1. Overview

      In addition to the right to revoke the consent you have granted to us, you are entitled to the following further rights if the relevant legal requirements apply:

      Right of access to information about your personal data stored with us.

      Right of rectification of inaccurate personal data and right to have incomplete personal data completed.

      Right to erasure of your personal data stored by us.

      Right to restriction of processing of your data.

      Right to data portability

    2. 5.2. Right to object

      Under this conditions, data processing can be objected to on grounds relating to the particular situation of the data subject.

      The above general right of objection applies to all processing purposes described in this Privacy Policy. Unlike the special right of objection to data processing for advertising purposes, under the GDPR we are only obliged to implement such a general objection if you give us reasons of overriding importance for this (for example, possible danger to life or health).